Effective Date: 1 July 2025
Last Updated: 1 July 2025
Turtle Swimming Ponds is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Turtle Swimming Ponds is a UK-based business specialising in the design, construction, restoration, and maintenance of natural ponds. This Privacy Policy applies to our services and our website:
www.turtleswimmingponds.co.uk
2. Personal Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Telephone number
- Postal address (for site visits or invoicing)
- Information submitted via contact forms or social media
- IP address, browser type, and usage data via website analytics and cookies
We do not collect or store your payment information online.
3. How We Collect Your Information
We collect personal data through:
- Website contact forms
- Direct communication via phone, email, or social media
- Cookies and analytics tools (see Cookie Policy)
We only collect what is necessary to deliver our services and respond to your enquiries.
4. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotes
- Arrange and carry out site visits or services
- Maintain customer records for warranties or aftercare
- Improve website performance and understand usage trends
- Send service-related communications (never marketing without your consent)
We do not sell or rent your data to third parties.
5. Lawful Basis for Processing
We process your data based on:
- Consent (when you opt in or request contact)
- Contract (to fulfil a quote or perform our services)
- Legitimate interest (to operate and grow our business)
- Legal obligation (e.g. accounting compliance)
6. How Long We Keep Your Data
We retain customer information for a minimum of 7 years to comply with HMRC requirements. Data is securely deleted or anonymised when no longer needed.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, please contact: info@turtleswimmingponds.co.uk
For more information: https://ico.org.uk/your-data-matters
8. Cookies and Tracking Technologies
We use cookies to enhance functionality and collect anonymised data via tools such as Google Analytics. These cookies may track:
- Pages visited
- Time spent on site
- Referring websites
- Device and browser type
Essential cookies are required for functionality. Non-essential cookies (e.g. for marketing) require your consent. You can manage cookie preferences via your browser settings.
See our full Cookie Policy for more details.
9. Third-Party Services
We may share your data with trusted service providers such as:
- Website hosting companies
- Analytics and email platforms
- Subcontractors for site work (with your consent)
All third parties must comply with UK data protection laws.
10. Data Security
Your data is stored securely in password-protected systems. Access is restricted to authorised personnel, and appropriate measures are taken to prevent unauthorised access or misuse.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
Email: info@turtleswimmingponds.co.uk
Phone: 01453 701319
Address: Turtle Swimming Ponds, GL10 2LW, United Kingdom
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review it periodically.